We want customers to understand the return process before purchasing. Contact EasyBloom Living before sending anything back. Packages mailed without authorization or to the business address without instructions may be refused or delayed.
1. Return window
You may request a return of an eligible item within [RETURN WINDOW] after its recorded delivery date. The request must be submitted to support@EasyBloomLiving.shop with the order number and reason for return.
2. Eligibility requirements
To qualify for a preference-based return, a product must generally be:
- Unused, unassembled and in resalable condition;
- Free from soil, water, plants, stains, weather exposure, odors, scratches and modification;
- Complete with original cartons, protective inserts, hardware, tools, liners, covers, manuals and accessories;
- Accompanied by proof of purchase; and
- Returned according to the authorization and packing instructions we provide.
Opening a carton to inspect the product does not automatically make it ineligible. Products that have been assembled, filled, planted, stained, sealed, mounted or placed outdoors may no longer qualify for a change-of-mind return.
3. Non-returnable items
Subject to applicable law, non-returnable items include:
- Custom, personalized, modified or made-to-order items;
- Products marked final sale before purchase;
- Gift cards and downloadable products;
- Cut materials, opened consumables or used liners;
- Items damaged by assembly, misuse, improper storage, weather exposure or failure to follow instructions; and
- Products missing parts, packaging or identification labels.
4. Starting a return
- Email support@EasyBloomLiving.shop with your order number, item and reason for return.
- Include photographs of the product and all packaging when requested.
- Wait for written approval, return address and packing instructions.
- Ship the approved return within [RETURN SHIPPING DEADLINE] and retain the tracking receipt.
5. Return shipping
For approved change-of-mind returns, [CUSTOMER/EASYBLOOM LIVING] is responsible for return shipping. Original shipping and upgraded delivery charges are [REFUNDABLE/NON-REFUNDABLE], except where required by law.
Large planters, raised beds, patio storage and furniture-sized cartons can be expensive to return. Please review dimensions and assembly requirements carefully before ordering.
6. Restocking and deductions
[STATE ANY RESTOCKING FEE OR “NO RESTOCKING FEE.”] Where permitted, a deduction may apply if a returned product has missing parts, damaged packaging, assembly marks or reduced value caused by handling beyond reasonable inspection.
7. Refund processing
After the return arrives, we inspect it and notify you of approval or any issue. Approved refunds are sent to the original payment method within [REFUND PROCESSING TIME]. Financial institutions may require additional time to post the credit.
8. Damaged, defective or incorrect items
Contact us within [DAMAGE REPORTING PERIOD] if an order arrives damaged, incomplete, defective or different from what was ordered. Provide photographs of the outer carton, shipping label, product, affected area and all included parts. Keep the packaging while we review the issue.
Depending on the circumstances, the appropriate resolution may include troubleshooting, replacement parts, replacement, return or refund. Do not assemble or use a damaged product if doing so could worsen damage or create a safety risk.
9. Exchanges
[STATE WHETHER DIRECT EXCHANGES ARE OFFERED.] If direct exchanges are not available, return the eligible item and place a separate order for the replacement. Availability and current pricing apply to the new order.
10. Cancellations
Send cancellation requests to support@EasyBloomLiving.shop as soon as possible. We cannot guarantee cancellation after processing or fulfillment begins. If the order has shipped, the return rules and applicable costs will apply.
11. Contact
EasyBloom Living
Attn: Joseph Lee Boone
914 Jessica Dr
Burleson, TX 76028
Email: support@EasyBloomLiving.shop
Phone: (817) 800-5486
Last updated: [LAST UPDATED DATE]